When I get up in the morning, my goal for The People Group is to help organizations create work cultures where employees feel safe to be productive, innovative, healthy and profitable. The good news: there is no lack of potential clients who need help. The bad news: our nation is filled with company cultures mired in political infighting with out-of-control, jerk bosses and uncivilized behavior where employees leave the office each day anxious, depressed and beaten down.

There is no question in my mind why the family unit is in danger, and the health of the American worker is likely at its worst in recent history.

Why am I so passionate about the creation of great workplaces?  Why do I consistently admonish business owners and executives to treat employees with trust and respect? It is related to my unfortunate encounter with a sadistic, cruel and bully boss who routinely yelled, screamed, cursed and threw temper tantrums. When he didn’t get his way, or I expressed opinions that upset his tiny world view, he would go ballistic. He was like an evil two-year-old baby inside a fifty-year-old body.

This workplace psychopath was also known for heavy consumption of alcohol, and would regularly drunk dial employees at home to ferociously complain about their latest manufactured failure.

Unfortunately, without knowledge and information about workplace bully behavior, I allowed the son of Satan to affect me personally, which ultimately resulted in detrimental costs to my health. At the time, I didn’t realize targets of bullies are typically bright, successful and well-respected individuals.  I thought there must have been something wrong with me to be treated in this manner. Sadness, darkness and pain eventually took over my life and caused unbelievable torture.  The mental anguish eventually led to a number of physical conditions that were costly to me personally and financially.

So, back to my question of why I am so passionate about the topic of work culture and creating great workplaces.  No one should be subjected to the hurt and shame of a workplace psychopath. I do not want anyone to experience what I experienced.  Workplace bullies should not be allowed to continue their goal of destroying their subordinates and coworkers.  Rather than focusing on organizational success, bullies focus on personal survival by torturing their fellow employees.  This reasoning only makes sense if you are a psychopath.

How do you know a bully boss has crossed the line?  How do you determine the jerk is simply having a bad day or is a certified bully?

The following list of injurious behaviors, called “The Dirty Dozen” and published by the McKinsey Quarterly, will help you identify enemies in your midst.

The Dirty Dozen

1. Personal insults
2. Invading coworker’s personal territory
3. Uninvited physical contact
4. Threats and intimidation, verbal and nonverbal
5. Sarcastic jokes and teasing used as insult delivery systems
6. Withering e-mails
7. Status slaps intended to humiliate victims
8. Public shaming or status degradation rituals
9. Rude interruptions
10. Two-faced attacks
11. Dirty looks
12. Treating people as if they were invisible

Kevin Kennemer delivered the following speech on the topic of Service to the Oklahoma Business Ethics Consortium Tulsa Chapter on Thursday, June 25, 2009, at the Marriott Southern Hills.  Service is an OkEthics guiding principle.

According to ABC News, a disturbing surveillance video shows an elderly, 78 year old man by the name of Angel Torres, getting hit by a speeding car, and then shockingly, being ignored by bystanders. The video, when broadcast on network news in June 2008, shocked the world — and shamed many in Hartford, Connecticut.

The surveillance video shows Mr. Torres being hit by a car on a crowded street. His body flies on top of the car hood, rolls up onto the windshield, and is thrust into the air by the impact of the speeding car making an illegal pass on a crowded street. What happens next is totally unbelievable. As the victim lies crumpled and bleeding in the middle of the street, no-one-stops-to-help.

People on the sidewalk nearby did nothing to help the elderly gentlemen. As Mr. Torres lay in the street, nine cars passed him without stopping. Motorists too busy to be bothered by the accident actually drive around the critically injured man, being careful not to hit him, but fail to stop and offer assistance. More than 40 seconds went by before anyone even stepped off the sidewalk to get a closer look. But no one went over to Torres’ body to try to help or even divert traffic. Finally, after almost two minutes – what seemed to be an eternity – and could have been seconds between life or death, a police car responding to a different call happened upon the scene and an ambulance was called.

Hartford Police Chief Daryl Roberts summed it up quite clearly as he expressed outrage in a news conference, saying “we no longer have a moral compass. It’s a clear indication of what we have become when you see a man laying in the street, hit by a car, and just drive around him.”

Mr. Torres’ son refused to watch the video. “I can’t see it,” he said. “Even if you see a dog or an animal out in the street, you help them. And that hurts.”

In the ABC News report, columnist Randy Cohen, who writes “The Ethicist” column for the New York Times, says a kind of herd mentality can take over during stressful situations or when someone needs help. “When you are part of a group of people and you observe someone in need, there’s a crisis, it’s very difficult to get the first person to act,” Cohen said.

People in the neighborhood struggled to explain why no one helped a critically injured elderly man. The predominant and overarching theme and response of the citizens was “we didn’t want to get involved” or “we didn’t want to be labeled a snitch.”

Do you have a Mr. Torres in your life?

Have you witnessed an ethics-related hit and run resulting in a victim lying helpless on the floor of desperation with few options? Have you allowed to coworker stand up alone against unethical practices, only to be dismissed as irrelevant or unrealistic? Have you observed a coworker being mistreated by a toxic boss in a hostile work environment and everyone around you was too afraid to get involved?

Does your company need someone to champion a code of conduct program for the long-term viability of your organization? Maybe YOU are that First Person? This month’s OkEthics Guiding Principal is Service. As a group of community leaders, business people and citizens, we are searching for those who are willing to be that First Person to take a stand to do what is right. We are the ones called to stop and help and make a difference in Oklahoma.

As we enter our OkEthics membership campaign, please consider the importance of your service, your company’s financial support, and more importantly, the lives we help by serving as a voice for high personal and corporate ethical standards.

We are looking for those with a passion for promoting ethics and integrity. For those who will encourage the promotion of ethical behavior through personal actions. For those who will share ideas and resources. And lastly, for those who will take responsibility and accountability for fulfilling the mission of the Consortium.

Remember Mr. Torres. Remember to be that First Person to help. Remember Service is an OkEthics Guiding Principal.

ATTENTION A**HOLE BOSSES!
Sid Citrus launches campaign to be crowned your King.

Orange Rebel Productions today announced the launch of a new comedy web series, Sid Citrus: A**hole Boss, in partnership with inaugural corporate sponsor, The People Group. “Sid’s goal in life is to be universally acclaimed by his peers as the King of all corporate assholes. Sid Citrus already stands head and shoulders above every other jerk boss out there,” laughs writer-director Fred Emmer. “Or rather I should say, he floats.” Sid Citrus is an orange. A floating, philandering orange to be exact, who wears a tie, including Saturdays. And he’s not very nice.

“I laughed my head off when Fred gave me the script. I immediately knew we had to get this made,” recalls workplace consultant Kevin Kennemer, principal of The People Group. “That Sid Citrus, what an absolutely amazing jerk!” The first three webisodes tell story of how rookie cube dweller Brett comes to realize that his floating orange boss is a bully and an a**hole and that standing up to him can lead to lethal consequences, literally. “Of course Sid as a character and the story events are beyond farcical,” says Emmer. “But we actually are trying to say something.”

“The issues are real and I deal with them every day,” adds Kennemer, whose consulting practice specializes in helping corporations put people friendly practices in place. “Incivility in the workplace creates huge costs no company can afford to ignore. The effects of psychological mistreatment on
the workforce is brutal and allowing it to go on is immoral. I think Sid Citrus makes the point with humor.”

Fred explains Sid Citrus’s origin. “A friend of mine had recommended Kevin’s blog to me and after reading a few posts I couldn’t believe how candid he was in condemning a**hole behavior in the workplace,” said Emmer. “It hit me viscerally and I was thinking about his post as I strolled to the fruit bowl in the break room. Someone had left a Sharpe marker by the bowl. Two minutes later, Sid Citrus was born,” stated the writer-director from Tulsa, Oklahoma.

One school of thought is that every organization should have one a**hole. That might be okay if the asshole is kept around so their behavior can be used as a bad example, and if they are not too high in the organization. Kind of like an object lesson in a**holeology. But most organizations aren’t
that sophisticated. Inevitably corporate a**holes wind up breeding like rabbits, eventually poisoning the entire organization.

“I’ve already heard it from my wife, don’t be a Sid,” says Emmer. “He’s not even real and he’s already helping me put a check on my own behavior. I hope we can spread this around,” states Emmer. “Don’t be a Sid.” Sid Citrus: A**hole Boss can be viewed at: www.youtube.com/sidcitrus and at www.SidCitrus.Com.

About Orange Rebel Productions
Orange Rebel Productions is a Tulsa based media production company specializing in viral
video production for the web.

About The People Group
The People Group is a Tulsa based consulting firm committed to improving employee lives,
business performance and society through positive people practices consulting. The company
was founded on the premise that positive people practices result in better organizations.
The People Group proved that a leadership team that adopts, models and promotes positive
people practices benefits business, for people, for customers and society.

Kevin Kennemer, The People Group founding partner, provides a short article on A Word About the Term A**hole.

Media Contacts

Fred Emmer | Writer-Producer | Orange Rebel Productions | 918.519.6206 | sidcitrus@gmail.com

Kevin Kennemer | Founder & Partner | The People Group | 1.888.797.9992 | kevin@thepeoplegroupllc.com

Kevin Kennemer delivered the following speech on Courage to the Oklahoma Business Ethics Consortium Tulsa Chapter on Thursday, March 26, 2009, at the Marriott Southern Hills.  Courage is an OkEthics guiding principle.

Have you ever heard about miner’s canaries?

Canaries were once routinely used in coal mining as an early warning system. Toxic gases such as carbon monoxide and methane in the mine would kill the bird before affecting the miners. Because canaries tend to sing much of the time, they provided both a visual and audible cue in this respect. When the canary was singing everyone knew the environment was safe. The use of miner’s canaries in British mines was phased out by 1987.

The phrase “canary in a coal mine” is frequently used to refer to a person or thing which serves as an early warning of a coming crisis. [Source: Wikipedia]

It is my hope we have not phased out the corporate canaries in the American workplace: Those people who are willing to sacrifice their jobs, incomes or careers for the benefit of others who may not be aware of the toxic cultural practices inside a company’s work environment, including unethical or illegal leadership practices.

For the sake of long-term business viability – for the sake of coworkers and vendors who have bills to pay – for the sake of employees with mortgages, children to feed, and college expenses to cover, we, as an ethics consortium, are hoping to instill this quality and commission members with moral courage.

It is the right thing to do. Having moral courage is in the best interest of your company’s leaders and coworkers. Company loyalty occurs when a person is willing to stand up when others are looking the other way. The person with moral courage is ultimately devoted to their fellow man.

Canaries sing for a living. They have great attitudes and help make the environment more peaceful. If the canary is alive you know the mine is safe.

In other words, canaries are not dangerous, fearsome, rude or aggressive creatures. They are pleasant to be around. They give their lives in order to keep people safe.

Patricia Harned, president of the Ethics Resource Center, says, “When an employee picks up the phone and dials the company’s ethics helpline; when a student approaches the teacher to raise a concern; even as a leader references organizational values as the prevailing principle guiding a strategic decision there is an important dynamic at work.”

President Harned further states, “It is a concept that is not often talked about, but we certainly notice when it is absent. Nevertheless, the ability for people to take risks to do what is right, and the presence of a climate that supports that courage, is a necessary element to the success of any ethics effort.”

In closing, we need people with moral courage in today’s business environment. Moral courage is the ability to make a decision, take a stand, express an opinion, while it may not be popular or culturally acceptable, and face the loss of status or even your job.

People with moral courage do not simply observe and stay silent when laws are broken, policies are ignored, or people are not treated fairly.

If you are ever faced with a toxic company culture situation, it is my hope you will possess moral courage.

Do you remember that Pantene commercial in the 1980’s when the girl in the shower said, “Don’t hate me because I’m beautiful.” Don’t worry, when you are in the job market, employers in most cases will love you when you are beautiful.  Advertisers know that sex sells stuff.  Sex appeal helps those in the job market as well.  Bottom line, beautiful people go to the front of the employment line.

Have you ever been seated in the lobby of a doctor’s office and watched as the pharmaceutical sales representatives wait for their appointment? I have noticed I would not qualify for their job.  First, most are beautiful women.  You know, the kind of women who could wear a feedsack and still look terrific. Secondly, the pill selling men could pose for GQ Magazine.  Does this give you a comfort feeling? Could it be our trusted doctors and their staff prescribe the latest medicine based on the good looks of the pharmaceutical company’s sales staff?  “Oh, I think that blonde rep. is so hot. If I prescribe tons of Zoloft maybe she will go out with me.”

Overweight People Must Work Harder
I remember a comedian telling his audience, “Fat people have to work harder.”  Overweight comedians might be funny but in the office it’s not so comical.  You remember elementary school? Children are brutally honest and will routinely make fun of overweight kids. Bullying might be a better term for this. Those same bully kids who called fellow students “fatso” grew up and now work in the corner office.

If you are overweight and/or beauty challenged, working relationships might get a little rough for you in the workplace.  You might have to produce more than your beautiful and thin coworkers to obtain the respect they garner.

Timeout
At this point I suspect those who feel overweight or not-so-beautiful understand this article. I am saying things people know but just don’t verbalize in writing. If you are a workplace beauty, on the other hand, you may not be convinced you have an upper-hand in the career game. Some good-looking women may feel they are discriminated against because they are too good looking.  I suppose that could happen too.  According to CNN.com, a recent study has shown attractive people earn five percent more than their average-looking counterparts. Let’s move on.

My Story
Before you come unglued and think I am totally insensitive and have lost my mind, let me tell you my story. Keep in mind I am a workplace consultant and this is my line of work; organizational behavior.  Neither do I consider myself outwardly good-looking or thin. In other words, I am not meddling.

One time a businessman told me I needed to lose weight.  Was he concerned about my health? No, he was concerned about his image.  He simply was trying to gain a political advantage over me. Besides, at the time I did not even consider myself to be overweight. And secondly, my weight was none of his business!

Several years later a CEO mentioned to me I had gained some weight and I needed to lose it.  At the time I was dealing with some personal issues and had actually gained some weight, however, that kind of advice should never be given by an employer.  A spouse can give this kind of feedback.  Even if it is your spouse, tread very carefully.  Guys, did you hear me?

Business leaders, I do not recommend telling an employee, “Hey, do you know we have an on-site workout facility? I suggest you use it and lose some weight.”  This creates an unfriendly, if not hostile, work environment.  Overweight people rarely take advice from ridiculously thin people who constantly eat Ho Hos and drink real Pepsi like the world is coming to an end.

Beauty, Weight and Disability Challenges
Beauty, weight and disabilities are all areas where employers should tread carefully.  Keep in mind I am talking ethics, not laws. It is perfectly legal to discriminate against ugly and overweight people in the U.S.  However, it is not ethical.

Who gets invited to the company’s annual report photo shoot?  Beautiful employees.

Who receives an invitation to the employee benefits video filming? Beautiful employees.

Who receives second and third notices about the weight watchers program? Overweight employees.

Are weight management programs realistically for the health of the employee or under the radar company image compliance programs? You guessed it. Workplace health programs are typically aimed at thinning up overweight people and improving the company’s outward image.

Serious About Healthy Workplaces?
Maintaining a healthy weight is a good, individual goal. However, if companies were truly concerned about the health of their employees, they should fire their workplace bullies who cause, anxiety, fear, clinical depression, post-traumatic stress syndrome, and a host of other costly medical and business expenses.  I suspect workplace bullies cost as much if not more in turnover, time off, business interruption expenses and cause nervous people to overeat than overweight people cost the company’s medical and time-off plan.

Legal to Discriminate
Did you know it is perfectly legal to discriminate based on good looks in most U.S. jurisdictions? There are companies who seem to be unusually focused on the outward appearance of the employee.  These employers are not simply concerned with an applicant’s wardrobe, social and job skills, they are enamored by beauty, attractiveness and good looks, both male and female.

Eye Candy as Requisite Skill
I once met an executive who demanded the company’s receptionist be hired as eye candy for the other executives.  Was this an illegal demand? No, it was not illegal but certainly an unethical hiring practice if one is not basing hiring decisions on skills and capabilities.  In America, it is perfectly legal to hire only beautiful people and drop kick ugly and overweight applicants, assuming the beauties have the requisite skills.

Outward Appearance vs. Inward Character
Sunday School teaches you a great deal about life when you are young. When I was a young boy I remember being taught an Old Testament scripture. It comforts me to know that according to the Bible’s teachings, “Man looks at the outward appearance, but the Lord looks at the heart.” In the game of life, people may look at our outward appearance but God looks at our inner character.

I suspect the Great Workplaces across America have also tapped into the character of employees rather than their outward appearance.  Great character comes in all shapes and sizes.  As an employer, I would much rather recruit those with high moral character, a servant’s heart, a strong work ethic and the desire to treat all people with trust and respect. It’s what is inside that really matters.

Why Open this Can of Worms?
With the rising unemployment rate there will be increased competition as more workers apply for fewer jobs.  It is likely many unemployed workers will be unprepared for the new wave of vanity that will sweep across American workplaces.  You have heard, beauty is in the eye of the beholder.  I submit to you, beauty and jobs are in the eye of the employer.

This is why you should choose your employer carefully.  I suggest you start with the Fortune 100 Best Companies To Work For List.  They are not perfect but are likely better than those not on the list.

Watch for another upcoming article on this topic on The People Group Blog, assuming there is not a contract killing placed on me by a good-looking assassin.

This past summer our family went deep sea fishing off the coast of Florida. Along with the others on our boat, we had a fantastic, relaxing, fun and exhilarating time.  Plus, we caught hundreds of fish that day.  We joked around, had fun and were focused on the job at hand: fishing.

(Picture: Kevin and daughter Katie after a day of deep sea fishing off the coast of Destin, Florida.)

I love to have fun.  But I also love to work.  My life goal has been to have fun while I work.  My goal is to live one life no matter where I am.

Who are you when you go to work? Are you the same person your spouse married?  Are you that same thoughtful, caring parent your children see most every day? Are you the one who takes your family on fun vacations and relaxes and has a good time? I think the world would be a better place if we lived one life and remained that one person family members love at home.

My hope is that I will be the same guy at work, home, church, fishing or wherever I go.

In our society, however, there seems to be pressure to morph into Type A, no nonsense business freaks at 8:00 am each workday.   We are not supposed to care how the work gets done as long as it gets done.  Would you want your spouse to work for you?  Would you want your son or daughter to work for you?  Better yet, would you want one of your dearly loved family members to work for the worst leader in your company?

If your answer was no to any of these questions, you need to make some changes.

First, everyone deserves respect. We need to make sure we treat all people, whether employees or family members, with respect and dignity 24 hours/day.

Second, we need to lead one, consistent life, whether we are at work or at home. The struggle between work and life happens when we see the two competing for each other.  Leaders who demand employees choose work over family will eventually lose.  They may win the short-term battle for the employee’s time but will ultimately lose the talent war and the employee may lose their family.

Third, accept who you are. The pressure to morph into something you are not from 8 to 5 is more than anyone can bear over the long run.  If the office does not like who you are, find another company, career, workplace, or start your own company.  Be yourself and live one life.

Fourth, live your values. Some people are comfortable when the lines are blurred between right and wrong; when values can be stretched to match the situation.  That is an uncomfortable zone for me.  I suspect it is an uncomfortable zone for you as well.  Fuzzy values and inconsistent living is no man’s land. If you won’t put up with fuzzy values at home, do not allow it at work either.  Live one life.

Fifth, listen to that voice inside your head. I believe there is such a thing as right and wrong.  There is a small little voice inside my head that tells me when something doesn’t feel right. No, I’m not crazy or hearing voices or taking some new medication.

How does this topic relate to Great Workplaces or company culture? Employees are looking for authenticity. Leaders who are authentic live the same life at work and at home.  They do not put on one face for the office and another face for home.  They have found the freedom of being one person.

Be yourself and your work environment will have a greater chance to succeed.  Be that leader who loves his/her family at night and weekends.  But don’t lock that person up when you go to work.  People at work are looking for compassion too.  To win over the head, hands and hearts of your employees you need to be yourself – live one life.

Meet Mr. Good and Mr. Evil. This was the strangest leadership style I had ever encountered. It was typical to leave the CEO’s office feeling great about the company, pumped up, energized and feeling good about work and life. Meetings with the CEO’s powerful second in command, on the other hand, left you feeling drained, deflated, confused and worried if you would even have a job the next week.

Psychopathic Polarized Leadership Sinks the Ship

The CEO was cordial, respectful and seemed to have a positive outlook on life.  His second in command was an abrasive bully who was arrogant, foul mouthed and narcissistic. This psychopathic polarized leadership style would later prove devastating to this company.  Communication within the organization was dysfunctional at best.  Executives did not know where the company was going and were hesitant to pursue cold, hard facts in a fear-based buffer that surrounded the CEO thanks to leader number two.

Good Cop-Bad Cop?

The senior management’s leadership style was confusing and left many company leaders and professionals bewildered at times. The top two management duo’s modus operandi was similar to good cop-bad cop.  Except this was good leader-evil leader.  The players were not cops but irresponsible business leaders. The victims were not crime suspects but well-respected business leaders and professionals.

Public Speeches about Great Workplaces

As the head of human resources, I would occasionally be asked to speak to groups. I was very proud of our company and the progress we had made in creating a great place to work. This was an absolute miracle considering the psychopathic leadership model at the top. Not only had we grown from obscurity to number five on the Forbes list of largest privately held companies, we also were well known throughout the city and the region as an employer of choice.

When job openings were advertised on our website, within minutes hundreds of people would be applying.  In fact, we were aware of job applicants working at other respected companies waiting for positions to come open so they could apply for a chance to work in a great workplace. This was a talent recruiting position many leaders only dream about.  We had become a magnet for the best and brightest people.

Unhealthy at the Top

When speaking to groups, it was only natural to tell audiences my philosophy of creating an employee-friendly corporate culture where people should be treated with trust and respect. The importance of a company’s internal personality cannot be overstated.  However, I knew our company’s personality at the top was sick and twisted.  Overall, ninety-nine percent of the company was comprised of very good, respectful people who cared about the organization and its people.  The company was unhealthy at the top.

Two Ten Thousand Pound Gorillas

It has been said, “You are only as strong as your weakest link.” Unfortunately for us, our weakest link was two ruthless, clever, greedy scheming executives at the top. In other words, underneath our great workplace story was two ten thousand pound gorillas.  Mr.  Good and Mr. Evil.  I dared not talk publicly about their confusing and exasperating leadership styles.

As time went on this became an enormous problem. It created fear, dread, aggravation and knots inside many peoples’ stomachs.  At first I simply thought we had an out of control, certified asshole executive along with a beloved CEO who avoided conflict and would not rise to the occasion and stop the internal psychological terrorism on employees and fellow leaders.  Later I realized they were working together to create a polarized management system.

Moral of this Story

Learn from this sad but true story. This is an extreme example. However, it is important because you need to know who is running or ruining your company. Is Mr. Good really working for the best interests of the company?  Is Mr. Evil really worth keeping around?  People practice professionals need to speak freely about what ills the company. Many executives do not want to hear about problems.  That is why it has been said most human resource executives need a “go to hell fund.”

Live your life with utmost integrity and be willing to tell the truth, even if the truth will likely cost you your job.  In the long run an integrity-based journey will make sense and bring worthwhile rewards.

On Thursday, October 23, 2008, the Oklahoma Business Ethics Consortium’s Tulsa Chapter held its monthly luncheon with national guest speaker Dr. Gary Namie, director of the Workplace Bullying Institute. Why would an ethics group invite a workplace bullying expert to speak, you might ask?  The answer is simple: How can the same organizations who promote a code of conduct, health and wellness, community involvement, employee volunteerism and corporate giving, also allow workplace bullies – psychological office tyrants – to run rampant inside their organizations while targets of their brutal violent episodes suffer physical and mental repercussions?

Allowing workplace bullying to occur is not right. It is not moral. It is not ethical.

According to Dr. Namie, “Workplace bullying is a health hazard. Cardiovascular diseases are the most common stress-related physical problems for bullied targets.”  He further stated, “Psychological injuries caused by bullying range from debilitating anxiety and panic attacks through clinical depression to post-traumatic stress disorder caused by the bullying.  And it’s all unconscionably legal, though morally reprehensible,” states the passionate Dr. Namie.

Clinical depression is experienced by 39% of targets and post traumatic stress disorder is experienced by 30% of women targets.

Is it ethical for an organization to do nothing?

Doing nothing is not a neutral act, according to the founder of the Workplace Bullying Institute.  In fact, Dr. Namie calls it “cruelty by indifference.”  I agree wholeheartedly.

If your organization allows workplace bullies to conjure up their cancerous potions of fear and psychological violence and tyranny, it is time to take action.  It is wrong to sit silently and do nothing.  Taking no action is not an option for good corporate citizens. It should not take enacting anti-bullying legislation to do the right thing, although that is probably where this country is headed.  Let’s do the right thing today.