Throughout my life I have chosen not to engage in the use of profanity. It stems from my devoted faith in God and respect for others taught to me by my parents.  However, in our YouTube movie series, Sid Citrus: A**hole Boss, we have purposefully adopted the term.  There is no other term that properly grabs the attention and isolates the severity of the psychopathic actions of the highly toxic and abusive manager.

Although I am not completely comfortable with the use of the term in our movies and in my writings, I am even more uncomfortable with the terribly costly psychological abuse occurring every day at the hands of corporate assholes, a.k.a., jerks and bullies.

According to the Workplace Bullying Institute, prolonged exposure to workplace psychological abuse leads to debilitating anxiety, panic attacks, clinical depression, post-traumatic stress disorder (PTSD), gastrointestinal diseases, high blood pressure, diabetes and even suicide.  The affects of long-term psychological abuse in the workplace can set-off a tidal wave of physical and mental health conditions that can forever alter the target of the corporate a**hole’s wrath.  Bottom line, the unchecked, health-harming treatment that continues with the complicit approval of company leaders is more offensive to me than the term, a**hole.

We understand there is a certain amount of resistance to the term.  Realistically, when the word is used in a movie it would, at worst, provoke a PG rating.

The more important issue is not the term but our unified actions to eliminate such health-harming behavior against targets all across American workplaces.

To learn more about the high cost of these workplace deviants, read Stanford Professor Robert Sutton’s book, “The No A**hole Rule: Building a Civilized Workplace and Surviving One That Isn’t” and Workplace Bullying Institute Founder Dr. Gary Namie’s book, “The Bully at Work.”

Working diligently and faithfully to create a civilized workplace.

Respectfully,

Kevin Kennemer
Founder & Partner
The People Group
Certified Great Workplace

Workplace bullying is a very real problem. People like you and me deal with the brutal effects of psychological mistreatment every day.  Someone recently asked the following, very important question. It is important to share the question and my answer to TPG Blog readers.

Question

I have some questions on workplace bullying.  From the websites and advice given by many advocates, the victim is told to leave his/her job if things don’t improve. Why?  It would seem there is an inequity here.  The victim is punished financially for being victimized by his/her coworker. What legislation has been introduced (and not passed) that protects a victim’s rights?

Answer

Dear Friend, thank you for your questions. Allow me to respond based on my actual experiences and research.

Bullying is Legal: It is perfectly legal to bully employees in the United States as long as it is not racial or sexual based discrimination.  It is not illegal to be a jerk in the office.  In fact, in some business environments, tyrants tend to be rewarded for their behavior although it has been proven their behavior is destructive, not productive.

What should I do? One might think going to Human Resources would help you resolve the problem.  In most cases the bully has political power and influence and Human Resources has overwhelming sided with bullies and management, rather than the target of abuse.  HR will likely turn their back on targets unless the abuse is tied to illegal discrimination.

Why should I consider resigning? The long-term effects on bullying targets are treacherous.  Anxiety, depression, post-traumatic stress disorder, gastrointestinal disease, headaches, autoimmune diseases, and the list goes on.  In addition, the target can have a difficult time working a full-time job after prolonged exposure to the psychological mistreatment at work.  Many times the best thing for the employee is to put themselves first and resign.

Confronting the bully: No doubt the target should confront the bully before resigning from their position.  It helps to bring someone with you during the confrontation.  You need to tell the bully you will not stand for further behavior that is unacceptable.  If the bully tries to attack you verbally, simply walk away and tell them you do not have to be subjected to this behavior.  If he/she stops future bullying, that is great.  If not, you probably should find another job if you can.

Resources: Besides the resources on my website, I highly recommend you read the book, “The Bully at Work” by Dr. Gary Namie, a good friend and absolute expert on the topic.  His website is also full of useful information.  http://bullyinginstitute.org

Legislation: The Workplace Bullying Institute keeps track of this information.  There are currently 12 states that have introduced legislation to prevent workplace bullying.  http://workplacebullyinglaw.org

Are you dealing with a bully at work? You are not alone. More than 37 percent of workers are also in the same situation.

One of the most effective actions you can take is to call out the bully.  Once you look at the reality of the situation, it allows you to identify and properly name the mistreatment occurring at work.  Work should not hurt.  Name it and confront it.

Your inclination will be to tough it out, think you are the problem and try to perform your way out of the bullying situation. However, workplace psychopaths don’t play by the rules.  Long-term exposure to bullying is harmful to your health and typically leads to anxiety, depression, post-traumatic stress disorder, and a host of other medical issues.  Unfortunately, bullying is legal in the United States.

The following BNET video is a terrific resource to help you understand the importance of acknowledging the situation.

Video: Calling a Bully a Bully

Do you remember that Pantene commercial in the 1980’s when the girl in the shower said, “Don’t hate me because I’m beautiful.” Don’t worry, when you are in the job market, employers in most cases will love you when you are beautiful.  Advertisers know that sex sells stuff.  Sex appeal helps those in the job market as well.  Bottom line, beautiful people go to the front of the employment line.

Have you ever been seated in the lobby of a doctor’s office and watched as the pharmaceutical sales representatives wait for their appointment? I have noticed I would not qualify for their job.  First, most are beautiful women.  You know, the kind of women who could wear a feedsack and still look terrific. Secondly, the pill selling men could pose for GQ Magazine.  Does this give you a comfort feeling? Could it be our trusted doctors and their staff prescribe the latest medicine based on the good looks of the pharmaceutical company’s sales staff?  “Oh, I think that blonde rep. is so hot. If I prescribe tons of Zoloft maybe she will go out with me.”

Overweight People Must Work Harder
I remember a comedian telling his audience, “Fat people have to work harder.”  Overweight comedians might be funny but in the office it’s not so comical.  You remember elementary school? Children are brutally honest and will routinely make fun of overweight kids. Bullying might be a better term for this. Those same bully kids who called fellow students “fatso” grew up and now work in the corner office.

If you are overweight and/or beauty challenged, working relationships might get a little rough for you in the workplace.  You might have to produce more than your beautiful and thin coworkers to obtain the respect they garner.

Timeout
At this point I suspect those who feel overweight or not-so-beautiful understand this article. I am saying things people know but just don’t verbalize in writing. If you are a workplace beauty, on the other hand, you may not be convinced you have an upper-hand in the career game. Some good-looking women may feel they are discriminated against because they are too good looking.  I suppose that could happen too.  According to CNN.com, a recent study has shown attractive people earn five percent more than their average-looking counterparts. Let’s move on.

My Story
Before you come unglued and think I am totally insensitive and have lost my mind, let me tell you my story. Keep in mind I am a workplace consultant and this is my line of work; organizational behavior.  Neither do I consider myself outwardly good-looking or thin. In other words, I am not meddling.

One time a businessman told me I needed to lose weight.  Was he concerned about my health? No, he was concerned about his image.  He simply was trying to gain a political advantage over me. Besides, at the time I did not even consider myself to be overweight. And secondly, my weight was none of his business!

Several years later a CEO mentioned to me I had gained some weight and I needed to lose it.  At the time I was dealing with some personal issues and had actually gained some weight, however, that kind of advice should never be given by an employer.  A spouse can give this kind of feedback.  Even if it is your spouse, tread very carefully.  Guys, did you hear me?

Business leaders, I do not recommend telling an employee, “Hey, do you know we have an on-site workout facility? I suggest you use it and lose some weight.”  This creates an unfriendly, if not hostile, work environment.  Overweight people rarely take advice from ridiculously thin people who constantly eat Ho Hos and drink real Pepsi like the world is coming to an end.

Beauty, Weight and Disability Challenges
Beauty, weight and disabilities are all areas where employers should tread carefully.  Keep in mind I am talking ethics, not laws. It is perfectly legal to discriminate against ugly and overweight people in the U.S.  However, it is not ethical.

Who gets invited to the company’s annual report photo shoot?  Beautiful employees.

Who receives an invitation to the employee benefits video filming? Beautiful employees.

Who receives second and third notices about the weight watchers program? Overweight employees.

Are weight management programs realistically for the health of the employee or under the radar company image compliance programs? You guessed it. Workplace health programs are typically aimed at thinning up overweight people and improving the company’s outward image.

Serious About Healthy Workplaces?
Maintaining a healthy weight is a good, individual goal. However, if companies were truly concerned about the health of their employees, they should fire their workplace bullies who cause, anxiety, fear, clinical depression, post-traumatic stress syndrome, and a host of other costly medical and business expenses.  I suspect workplace bullies cost as much if not more in turnover, time off, business interruption expenses and cause nervous people to overeat than overweight people cost the company’s medical and time-off plan.

Legal to Discriminate
Did you know it is perfectly legal to discriminate based on good looks in most U.S. jurisdictions? There are companies who seem to be unusually focused on the outward appearance of the employee.  These employers are not simply concerned with an applicant’s wardrobe, social and job skills, they are enamored by beauty, attractiveness and good looks, both male and female.

Eye Candy as Requisite Skill
I once met an executive who demanded the company’s receptionist be hired as eye candy for the other executives.  Was this an illegal demand? No, it was not illegal but certainly an unethical hiring practice if one is not basing hiring decisions on skills and capabilities.  In America, it is perfectly legal to hire only beautiful people and drop kick ugly and overweight applicants, assuming the beauties have the requisite skills.

Outward Appearance vs. Inward Character
Sunday School teaches you a great deal about life when you are young. When I was a young boy I remember being taught an Old Testament scripture. It comforts me to know that according to the Bible’s teachings, “Man looks at the outward appearance, but the Lord looks at the heart.” In the game of life, people may look at our outward appearance but God looks at our inner character.

I suspect the Great Workplaces across America have also tapped into the character of employees rather than their outward appearance.  Great character comes in all shapes and sizes.  As an employer, I would much rather recruit those with high moral character, a servant’s heart, a strong work ethic and the desire to treat all people with trust and respect. It’s what is inside that really matters.

Why Open this Can of Worms?
With the rising unemployment rate there will be increased competition as more workers apply for fewer jobs.  It is likely many unemployed workers will be unprepared for the new wave of vanity that will sweep across American workplaces.  You have heard, beauty is in the eye of the beholder.  I submit to you, beauty and jobs are in the eye of the employer.

This is why you should choose your employer carefully.  I suggest you start with the Fortune 100 Best Companies To Work For List.  They are not perfect but are likely better than those not on the list.

Watch for another upcoming article on this topic on The People Group Blog, assuming there is not a contract killing placed on me by a good-looking assassin.

One by one, a long line of unsuspecting recruits accepted, and eventually quit, the marketing assistant position. The problem was the department manager. Although clever and politically connected, her devilish ways wreaked havoc on her people. Each time the position opened up, recruiters would search for the right candidate with Teflon skin and stone-cold emotions. Most victims, however, transferred to another department or altogether quit within a few short months.

It didn’t usually take more than a week or two before the next new recruit would schedule their first meeting with our employee relations manager to solicit advice in dealing with their bully boss. With a leadership blind spot the size of Nova Scotia, the marketing manager was convinced each new recruit was a complete idiot. She never accepted individual responsibility for her own department’s revolving door.

Then there was the employee who had a nervous breakdown during the lunch hour.

After just a few weeks on the job, the assistant had to be hospitalized in a mental health facility after she was found by police, dangerously parked on a busy expressway. Apparently she mentally shut down after experiencing weeks of severe anxiety trying to cope with the maddening manager.

As the HR director, I expressed my deep concern to the president that it would be completely unethical to hire one more potential target for this inhumane manager. Her evil management style literally caused the employee’s nervous breakdown.

You think this decision would be a no-brainer, right? Wrong! Although she was the queen of caustic culture, the president felt she was technically competent and too valuable to terminate.

Why do companies put up with bullying managers? According to the 2007 Workplace Bullying Institute-Zogby Survey, bullying is inhumane but not illegal. Results of the survey showed the following reasons workplaces continue to employ health destroying bully managers.

• Forty percent (40%) of targets do not come forward.
• In 80% of cases, bullying is legal.
• Sixty-two percent (62%) of employers either do nothing or worsen the situation by retaliating against the target.
• Seventy-three percent (73%) of bullies are managers – senior managers and HR reflexively side with management when disputes arise.
• Bullies derive 73% of their support from executives, peer managers and HR.
• Executives are afraid to act. They have a disproportionate fear of lawsuits brought by the bully if they dare investigate or sanction the bully.
• Bullies invented their reputation as indispensable high-performers in case they were ever exposed. Target complainants are then not believed.
• Employers don’t actually know how to stop it. They forgot the lessons learned from having to correct and prevent illegal discrimination.
• Employers don’t recognize bullying as violence in the workplace. The problem is erroneously defined as “conflict,” and the wrong solutions are applied.
• Our society is highly aggressive and competitive. Bullies embody these two popular tactics. Hostility is more normative than the exception. So, bullying, abuse and psychological violence at work is positively embraced more often than despised.